![]() ![]() TPP has a mobile phone app, that is adequate, but could be better. If anyone would like to contact me directly, I would happily share more details on how delighted we are with the TPP software. I honestly feel sorry for all the folks that go with Caterease, out of ignorance as to the availability of TPP and all that it offers.I literally stumbled upon it after two fruitless ( and expensive! ) adventures with Caterease. TPP is feature risk for every basic hospitality function imaginable but every Catering business is "unique" and if we ever need to tweak how TPP presents our data or solves an issue, we simply send an email and voila, our answer appears in our in box with nary any wait. As easy as TPP's integration was, what really blew my team away was TPP's customer service and help desk. Caterease should be called CaterNOTease, because it is has a very complicated and obtuse interface. I had previously tried to integrate Caterease twice over the past 5 years. We were up and running within 20 minutes of installing. Total Party Planner (TPP) was super easy to integrate. TPP truly offers the ability to easily integrate all of your functionalities into one silo. We have been able to integrate all of our invoicing, client contacts, client contracts, itineraries, calendars, menu building, cost analysis and inventory into ONE software package. For the money we pay we should have a quality product again.Ĭhanges were made without preparation to train the users on the new product and the product was not field tested and fixed before the release. No new manual was created and you must tech support every time you create something new. For a while we could continue to use the original system but then over night the old system would not work to process payments, create menus, etc. We were not having any issues so why they made big, big changes I do not understand. ![]() It was easy to use, make changes on and produce a quality product. It is costing us money in labor, time off task, plus the added expense of redoing the event over and over to get it correct. Currently we are spending more time trying to fix problems with the software than we are spending with clients. It allowed our business to grow and service a retail store front, a catering and bakery business in a new expanded facility. It was a great product that served our company for several years. Additionally, you can sign up for our Daily or Weekly newsletters to receive these top-ranked articles right in your inbox, or you can sign up to be notified when new resources like webinars or ebooks are available.Used for three years and it was great but the new view they have rolled out is full of flaws!!! ![]() We use reader data to auto-curate the articles, meaning that the most valuable resources move to the top. Have resources to share? Submit Your Own!Įvent Pro Update is a collection of the leading industry thought leadership in the form of blogs, webinars, and downloadable resources, on one convenient website. Download 7 Exceptional Event Email Templates for Driving Attendee Engagement.CMOs Pivot to Virtual Engagements to Drive Business in the COVID Economy.Reputation Management Playbook: Turning Every Customer Interaction into an Advantage.
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